Return & Refund Policy

Last Updated: July 2026

At Trendlixa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

Products that are damaged due to misuse, improper installation, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Items damaged after delivery due to customer misuse

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to post the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging

We will work quickly to resolve the issue by offering a replacement or refund.

Exchanges

We only replace items that are defective, damaged, or incorrect.

Return Shipping

If the return is due to our mistake (damaged, defective, or incorrect item), we will cover the return shipping cost.

For all other returns, customers are responsible for return shipping costs.

Shipping charges are non-refundable unless the return is caused by our error.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@trendlixa.store